Books

ITIL 101

'ITIL 101' exaplains Service Management from the begining. This book instructs Service Management's important concepts, 'Service', 'service quality', etc. Even if there is no preliminary knowledge about ITIL, you can understand it. By taking up some everyday occurrences as examples, the foundation of ITIL is explained more concretely.


ITIL 101

Though there are a lot of know-how about service's quality control in ITIL books, there are also many difficult expressions. This book replaces those expressions by more understandable ones.

This book consists of three parts. The overview of service management is written in part I, which is easy to understand for beginners. In part II, there are many important ITIL framework's concepts which have been described by ITIL V3 core books. And in Part III, a trial examination and its analysis are attached for those who are going to take the ITIL Foundation examination.

Most topics treated in this book are chosen from the ITIL Foundation exam's Syllabus. The key words in the exam are picked up clearly in order to emphasize them. To help readers understand, there are many figures and charts.