In the last several years, the concept of service management has spread instantly in Japanese IT industry.
Who expected ITIL would spread so rapidly?
Even in unpredictable IT world, there are some stable things. OliveNet respects such kind of truths, and will challenge new technologies continuously.
- Be honesty to the Customers
- Keep wide & deep knowledge and skills, as IT specialist
- Improve service quality continuously
Trying to satisfy customer's expectation is the starting point of service management. It's irreplaceable property for service providers that their customers find remarkable value in their services and continue to use them. We believe that providers have to act honestly to get trust from their customers for long time. We are going to act honestly not only while meeting to customers, but also even if customers are not there.
Since the first computer was born, a half century passed away. The evolution of IT technology is gathering speed increasingly. An applicable field became wider and deeper, and the usage became more refined and more mature. By understanding technology across the fields, and having much kind of expertise, we can know service management more deeply. We are focusing on new technologies and developing our service assets for providing more valuable services to the customers.
We are spreading concept of service management as good practice. So we should try ITIL's recommendations and tell our experiences in real world. We mustn't be insincere, like "the dyer's clothes remain undyed". We are going to make effort constantly for providing more attractive services by more effective and more efficient process , so that our customer can use our reliable services safely. We believe that today's service must be better than yesterday's, and we believe tomorrow's service will be better than today.